Driving Transformation in Uganda’s Postal and Logistics Sector

The 4th Annual East African Communications Organisation (EACO) Post and Logistics Forum in Kampala has successfully concluded, leaving a significant impact on the region’s postal and logistics industry. Hon. Nyombi Thembo, Executive Director of the Uganda Communications Commission (UCC), expressed heartfelt gratitude to delegates, participants, and partners for their contributions throughout the three-day forum. The event provided a valuable platform for collaboration, knowledge sharing, and innovation, allowing stakeholders to explore strategies to enhance customer and supplier satisfaction in an increasingly digital world.

During the forum, discussions highlighted the critical role of the postal sector in connecting communities and delivering essential services. Hon. Thembo emphasized that the industry is rapidly evolving, and postal services must remain efficient, relevant, and responsive to customer needs. He praised EACO for fostering regional cooperation and creating a space for sharing best practices and innovative solutions among member countries.

The forum also spotlighted Uganda’s regulatory readiness as a key driver for a modern postal market. National law requires anyone delivering parcels or packages for a fee to obtain a license from the UCC. The UCC website provides guidance on acquiring various licenses, including Domestic National Courier Services, Domestic City-to-City Courier, Regional Courier, and International Courier Licenses. Dr. Abudu Sallam Waiswa, Head of Litigation, Prosecution, and Legal Advisory at UCC, explained that this framework allows the commission to effectively oversee the sector while providing flexibility for small businesses to thrive.

As the forum concluded, participants were encouraged to apply the knowledge gained to drive transformation within their postal services. Hon. Thembo stressed that through collaboration, innovation, and adherence to regulatory standards, stakeholders can elevate service quality, support economic growth, and ensure the postal sector meets the evolving needs of communities across Uganda and the wider East African region.